Privacy Policy

Last updated: November, 2025

1. Introduction

Welcome to Whitehaus Interiors (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit our website https://www.whitehausinteriors.com.au/ or engage our property styling services.

By using our Site or providing your personal information to us, you agree to this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

Your name
Email address
Phone number
Postal address or property address
Details about your property and styling preferences
Any messages, feedback, or other information you submit through our contact forms or communications with us

We may also collect non-personal information automatically when you use our Site, such as:

Your IP address
Browser type and version
Device type
Pages visited and duration of visits
Referring sites

This helps us improve website performance and user experience.

3. How We Collect Personal Information

We collect personal information directly from you when you:

Submit a contact or booking form on our Site
Communicate with us via phone, email, or social media
Engage our property styling services
Subscribe to our mailing list

We may also collect limited information from third-party service providers (e.g. booking platforms, analytics tools) in compliance with Australian privacy laws.

4. Why We Collect Your Information

We collect and use your personal information for purposes such as:

Providing property styling and related services
Responding to your enquiries or requests
Managing bookings and appointments
Sending quotes, invoices, or service updates
Sending marketing communications (if you have consented)
Improving our Site and customer experience
Meeting our legal and regulatory obligations

5. Disclosure of Personal Information

We will never sell or rent your personal information.

We may disclose personal information to:

Trusted third-party service providers (e.g. website hosting, email delivery, analytics, payment processors)
Contractors and suppliers assisting us in delivering our services
Professional advisers (e.g. accountants or legal advisers)
Government authorities or regulators, if required by law

All third parties are required to protect your data and handle it only for the purpose for which it was provided.

6. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure.

Your data may be stored electronically on secure servers or cloud-based systems operated by trusted providers. While we take precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Direct Marketing

We may use your personal information to send you marketing communications about our services, events, or promotions. You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to:

Request access to the personal information we hold about you; and
Request correction of any information that is inaccurate or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable time.

9. Cookies and Analytics

Our Site uses cookies and similar technologies to help us analyse website traffic and improve user experience. Cookies do not personally identify you but may collect data about your browsing activity.

You can manage or disable cookies through your browser settings, though some features of the Site may not function properly without them.

10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. How to Make a Privacy Complaint

If you have a question, concern, or complaint about how we handle your personal information, please contact us using the details below.

We take all privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the updated date noted above.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:

📧 Email: declan@collectorssource.com.au
🏢 Address: Summer Hill, NSW, Australia